Winner of the UK's BEST DOG TRAINER AWARD 2020/21 AND 2022/23!
3 Session Training Program
For straightforward issues where a plan is sufficient.
✅ 3 in person consultations with your qualified and accredited, allocated trainer
✅ 3 Months in The Dog Training Academy App (worth over £50)
✅ WhatsApp / Email support in between sessions, which means you are never just left alone to deal with these issues by yourself
✅ Tutorial Videos where necessary so that you can rewatch the exercises that will help your dog
✅ Vet Report if needed to help your vet know what is the best treatment for your dog and their behaviour
✅ Written report / training plan where needed for you to refer back to for the more complex cases
Complete Your Details Below To Join The Program 👇🏻
I have read and agree to the terms and conditions below.
Training Programme Terms and Conditions
Please read these carefully before booking. You will be asked to check a box before purchasing to confirm that you have read these.
Where Will the Training Sessions Take Place
Our trainers provide private lessons or courses (‘Program’) for you and your dog. These sessions can take place at your home, another appropriate location agreed upon by both parties, or in one of our hired venues. The choice of location is designed to suit the specific needs of the training program and ensure the comfort of your dog.
Purpose and Guarantees of the Training and Behaviour Modification
The aim of our training is to adjust your dog's behaviour and teach them new skills, while also instructing you on how to train and work with your dog effectively. It's important to understand that while our trainers take all appropriate measures to achieve training and behaviour goals, we cannot guarantee specific results. The effectiveness of training can be influenced by various factors, including your dog's individual characteristics and your commitment to the training process.
Following Trainers' Advice
To achieve the best results, it's crucial that you follow the instructions and advice provided by our trainers. This includes working with your dog daily and consistently reinforcing the desired behaviours. Your active participation and dedication are key to the success of the training program.
Equipment
Our trainers will provide or advise you on the necessary equipment for the training sessions. You are expected to use this equipment strictly as instructed by the trainers to ensure both effectiveness and safety during training sessions.
WhatsApp/Email Support Fair Use Policy
In our 1:1 training packages, we provide support via WhatsApp/Email to assist with training-related queries, feedback on training videos, and general questions. This service is client-initiated, meaning you should reach out as necessary. Please note, due to the nature of our work, support does not include phone calls. Responses may take up to 72 hours, focusing on training and behaviour issues pertinent to our sessions. We encourage the sharing of training videos (up to 3 minutes) for specific feedback. To ensure fair access for all clients, we adhere to a fair usage policy, and excessive use may prompt a review of the service. Our team is committed to guiding conversations in a relevant and professional manner, and we expect respectful communication from all clients. This service does not encompass proactive follow-up by our team, and misuse may lead to termination of the service. By utilising this service, you agree to comply with these fair use guidelines, ensuring effective and equitable support for all clients.
Social Media and Photos/Videos
We may take photos and videos of your dog during training sessions for use in media and advertising. These materials may be featured on various platforms, including our website, YouTube, Facebook, Instagram, and other social media channels.
1 to 1 Packages Course Fees and Cancellation Policy
For our one-to-one packages, you have the flexibility to cancel within 14 days of booking, provided that your first appointment isn't scheduled within 7 days of the cancellation. In such cases, the full package fee will be refunded. If you cancel after 14 days of booking or within 7 days of your first consultation, the cost of the first consultation will be forfeited in full, as advertised on our website at the time, without the package discount.
Should you need to change an appointment, requests must be made at least 7 days prior to the scheduled session. Cancellations within 7 days of an appointment will mean that no replacement session will be offered.
After the first session, any requests for refunds will be calculated based on the full cost of the sessions already used, without the package discount. For example, if you sign up for a 6-session package at £695 and request a refund after 2 sessions, assuming you cancel future sessions with at least 7 days' notice, you will be charged the full standalone price for those 2 sessions. The initial session costs £220 as a standalone session, and each follow-up session costs £150. Therefore, for 2 sessions, you would be charged £220 + £150 = £370. Consequently, you would receive a refund of £695 - £370 = £325. Full price lists and details are available on our website.
Booking Responsibility and Time Frames
As a client, it is your responsibility to schedule your training sessions through our online calendar system. It is imperative that you book at least one training session per month. This requirement is essential to maintain consistent progress and effective training outcomes for your dog.
Please be aware that if you do not book a session within a month, you will forfeit that month's session. In such cases, you are not eligible for a refund for the unbooked session. This policy ensures that the training program maintains its momentum and effectiveness, and it underscores the importance of regular, consistent training sessions for the best possible results in your dog's behaviour and training journey.
Liability
Our trainers are not liable for any damage or injury caused by your dog during or after the term of this agreement. You agree to indemnify the trainers against any resulting claims, lawsuits, costs, and expenses. Additionally, our trainers are not liable for any damage or injury caused by the equipment during or after training. You are responsible for any destruction or damage to the equipment provided by the trainers.
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